OUR IT environment maximizes up-time and minimizes risk
JM3's Service Level Agreement plans offer guaranteed response times based on the potential impact of a problem to your business. When you need us we’ll be there.
Proactive Monitoring
JM3 is modeled on industry established and recognized best practice systems used around the world by leading Managed Service Providers. JM3 continuously monitors the health and performance of your IT environment to maximize up-time and minimize risk.
Customer Service
JM3’s highly responsive Service, processes and tracks customer requests through to completion using our in-house ticketing system. Our friendly and courteous staff are firmly focused on fast and positive outcomes for our customers.
Professional Services
JM3’s technical resources are highly accredited and experienced. We utilize our experience, expertise and knowledge of the latest technologies to recommend, deliver and support solutions that are closely aligned to your business requirements.
Continuity of Support
A Service Level Agreement guarantees continuity of support for your organization. Even when your internal resources are unavailable the JM3 team, together with our service partners, will be safeguarding your environment.
Pricing
Pricing for plans are based on a monthly fee for the specific service level. Hours are typically prepaid in advance or post-paid based on credit status.
- Peace of Mind through Guaranteed Response Times
- Highly Skilled and Experienced Engineers
- Proactive Monitoring
JM3's Service Level Agreement plans offer guaranteed response times based on the potential impact of a problem to your business. When you need us we’ll be there.
Proactive Monitoring
JM3 is modeled on industry established and recognized best practice systems used around the world by leading Managed Service Providers. JM3 continuously monitors the health and performance of your IT environment to maximize up-time and minimize risk.
Customer Service
JM3’s highly responsive Service, processes and tracks customer requests through to completion using our in-house ticketing system. Our friendly and courteous staff are firmly focused on fast and positive outcomes for our customers.
Professional Services
JM3’s technical resources are highly accredited and experienced. We utilize our experience, expertise and knowledge of the latest technologies to recommend, deliver and support solutions that are closely aligned to your business requirements.
Continuity of Support
A Service Level Agreement guarantees continuity of support for your organization. Even when your internal resources are unavailable the JM3 team, together with our service partners, will be safeguarding your environment.
Pricing
Pricing for plans are based on a monthly fee for the specific service level. Hours are typically prepaid in advance or post-paid based on credit status.
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